This is a Texas Commission on Law Enforcement (TCOLE) elective Verbal Intervention & Crisis De-Escalation course offered for Texas Peace Officers, Jailers, and Telecommunicators.

Instead of looking at conflict as a win or lose situation, it is usually a temporary fix bringing about resentment, bad feelings, and can potentially bring future problems, look at it as an opportunity to find a win-win solution from which both sides can benefit.

A win-win solution approach is the cornerstone of conflict resolution. In this course we discuss proven de-escalation and conflict resolution techniques there by giving you tools that can aid in reaching a more amicable resolution. 

Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive four (4) hours of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®. 

OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS - Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®. 

TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with imbedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.