This is the Texas Commission on Law Enforcement (TCOLE) mandated Crisis Communications for Emergency Telecommunicators #2120 online training course offered for Texas Telecommunicators.

The Crisis Communications course is designed to enhance the skills and preparedness of emergency telecommunicators (dispatchers) who serve as the first line of response in critical incidents. As a key requirement for the Intermediate Telecommunicator Proficiency Certification, this course provides both foundational knowledge and advanced strategies for managing high-stakes calls involving emotional distress, threats to life, and rapidly evolving situations.

With approximately 85% of the U.S. population covered by a 9-1-1 system—and 99% of adults in these areas aware of its use—telecommunicators are increasingly confronted with complex and emotionally charged calls. Factors such as rising rates of domestic violence, mental health crises, terrorism-related fears post-9/11, and heightened public expectations contribute to this demanding environment.

  • This course addresses those challenges by focusing on:
  • Techniques for managing emotionally distressed callers
  • Communication strategies in crisis and high-tension situations
  • Legal and ethical considerations for dispatchers
  • The role of the telecommunicator in multi-agency emergency response
  • Stress management and resilience for first-responder support staff

Upon completion, participants will be better equipped to handle the emotional, cognitive, and operational demands of crisis communication with professionalism and composure.

Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive twenty-four (24) hours of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.  

OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS - Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.  
  

TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with imbedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.